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NÝTT – Árangursrík samskipti
by Margrét Reynisdóttir

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Þjónustusamskipti upplifuð sýndarveruleika
by Margrét Reynisdóttir

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Frumkvæði toppar ánægjuna
by Margrét Reynisdóttir

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Þjálfa þjálfarann – NÝTT
by Margrét Reynisdóttir

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Topp símaþjónusta
by Margrét Reynisdóttir & Örn Árnason

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Erfiðir viðskiptavinir
by Margrét Reynisdóttir

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Samræmd þjónusta
by Margrét Reynisdóttir

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Góð ráð í tölvupóstsamskiptum
by Margrét Reynisdóttir

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Difficult customers – NEW
by Margrét Reynisdóttir

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Þjónusta og móttaka gesta
by Margrét Reynisdóttir

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Þjónustunámskeið
by Margrét Reynisdóttir

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Email Etiquette – NEW
by Neil McMahon

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Master Tourists´ Cultural Differences
by Margrét Reynisdóttir

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Menningarlæsi og þjónustusamskipti
by Margrét Reynisdóttir

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Hrós er sólskin í orðum
by Margrét Reynisdóttir & Örn Árnason

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Icelandic history and your environment – NEW
by Neil McMahon

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Safety measures – NEW
by Neil McMahon, MA, teacher and guide

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Kæta kínverska túrista
by Margrét Reynisdóttir

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Móta þjónustustefnu
by Margrét Reynisdóttir

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Nýliðaþjálfun
by Margrét Reynisdóttir

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