Master Tourists´ Cultural Differences

Höfundur: Margrét Reynisdóttir

A guide to exceeding service expectations due to cultural differences.

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This online interactive course is aimed at anyone working with tourists or people from different countries. The course delivers highly valuable knowledge on how to master cultural differences and service expectations that may exist between people from different nationalities.

Objectives:

  • Understand better the deeply rooted patterns of customs and beliefs that may distinguish you as a host or a tourist from other nationalities.
  • Explain certain cultural features that Icelanders find quite normal, but other nationalities may see as being peculiar.
  • Increase cultural awareness.
  • Develop communication skills.

You will be asked 30  questions/assignments with a pass mark of 80%. The answers are marked automatically so you will instantly know whether you have passed. If you don´t answer correctly you will get a chance to correct the mistake.

Contact us for more information: gerumbetur@gerumbetur.is or +354 8998264