- Learn strategies for dealing with difficult customers.
- Know what to say and, more importantly, how to say it.
- Understand the power of active listening, empathy, and speaking assertively.
- Develop communication skills.
You will be asked 25 questions/assignments with a pass mark of 80%. The answers are marked automatically so you will instantly know whether you have passed. If you don´t answer correctly you will get a chance to correct the mistake.
Length: 1-2 hours.