The Designing a „Wow“ Customer Experience course is perfect for anyone in the service industry looking to enhance customer satisfaction and build a positive service culture. Learn practical, no-nonsense customer service strategies inspired by renowned practices. By the end of the course, you will feel empowered, motivated, and confident in your ability to elevate the customer journey and leave a lasting impression.
Course Objectives
- Discover how small „wow“ moments can significantly impact the customer experience.
- Learn to leave a positive and professional impression of yourself and your company.
- Define the customer journey to foster a strong service culture within your organization.
- Utilize feedback to identify areas for improvement and enhance the overall customer experience.
Key Features of the Course
- Interactive Learning: Includes quizzes, knowledge nuggets, and 25 assignments to test your understanding.
- Self-Assessments: Questions are automatically graded, and you’ll receive instant feedback with opportunities to correct mistakes.
- Flexible Format: Save your progress and resume anytime to fit your schedule.
- Practical Guidance: Receive clear, actionable instructions on designing the customer journey, identifying pain points, and excelling in service delivery.
- Course Length: 2–3 hours.
Why Take This Course?
- Enhance Customer Experience: Learn proven strategies to create memorable and positive customer interactions.
- Boost Professionalism: Strengthen your skills to leave a lasting impression on customers and build brand loyalty.
- Foster Service Excellence: Cultivate a service culture prioritising customer satisfaction and continuous improvement.
- Immediate Application: Gain practical tools and insights you can implement immediately in your role.
Who Should Attend?
This course is ideal for:
- Service industry professionals seeking to improve customer interactions.
- Companies looking to enhance their service culture and customer journey.
- Managers and team leaders aim to elevate their team’s service standards.
Course Format and Accessibility
- Flexible Online Learning: Accessible 24/7, allowing you to complete the course at your own pace.
- Self-Paced: Choose to complete the course in one session or segment.
- Inhouse option: Margrét Reynisdóttir leads customized sessions, from one-hour workshops to full-day training, customized to your team’s needs. For instance, there are Communication and Service Excellence, Coordinated Service and Expectation Management, and Cultural Awareness and Communication.
- Customizable for Businesses: The course can be tailored to meet the unique needs of your company or team.
📧 Contact us to register or for more information: gerumbetur@gerumbetur.is
📱 Call us: +354 899 8264