Master Challenging Customer Interactions: Professionalism Meets Practical Skills

Flexible Training Options: On-Site, Online, or Both

• On-Site Training: Margrét Reynisdóttir leads customized sessions, ranging from a one-hour workshop to a full-day training, customized to your team’s needs.
• Online Course: Self-paced, allowing you to learn at your convenience.
• Combined Approach: Start with the online course to grasp key concepts, followed by on-site training for hands-on practice and deeper engagement.

What You’ll Learn

• Turn Challenges Into Opportunities: Develop practical strategies to handle dissatisfied customers and build stronger relationships.
• Manage Emotions and Stress: Stay composed and professional in even the most difficult interactions.
• Master Constructive Communication: Respond effectively to complaints with clarity, empathy, and professionalism.
• Strengthen Team Dynamics: Foster a positive communication culture that supports teamwork and enhances customer satisfaction.

No prior experience is required to take the course.

Who Should Attend?

This course is perfect for frontline staff and managers responsible for customer service, complaint resolution, or service quality improvement. Learn actionable techniques to navigate challenging situations with confidence and competence.

Bilingual Availability

The course is offered in both Icelandic and English, ensuring accessibility for diverse participants.

Combine the flexibility of self-paced online learning with the tailored expertise of on-site training for the ultimate skill-building experience. Guidance from Margrét Reynisdóttir is available in both Icelandic and English.

Don’t just manage challenging customers—transform every interaction into an opportunity to exceed expectations!