Wow! Your customer journey- NEW

25.900kr.

Höfundur: Margrét Reynisdóttir

Would like to learn how small all the time creates the extra mile?

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This online interactive course is aimed at anyone working in the service industry. You will learn no-nonsense customer service principles from Walt Disney and Ritz-Carlton. You will leave this course feeling motivated, empowered, believing in your abilities to make a positive impact on your customer journey.

Objectives:

  • Demonstrate how many little wows have a huge impact on your customer experience.
  • Understand how to give customers a positive impression of you and your company.
  • Define the customer journey to foster a service culture in your company.
  • Escalate feedback on areas of improvement to enhance the customer experience.

You will be asked 25  questions/assignments with a pass mark of 80%. The answers are marked automatically so you will instantly know whether you have passed. If you don´t answer correctly you will get a chance to correct the mistake. You can save your test results if you can´t finish all at once and would like to continue later.

We will then give you detailed instructions on how to design your own customer service journey and find “pain points” and where to excel.

Length: 2-3 hours.

Contact us for more information: gerumbetur@gerumbetur.is or +354 8998264