This online interactive course on Wow – your customer journey design is aimed at anyone in the service industry. You will learn no-nonsense customer service principles from Walt Disney and Ritz-Carlton. You will leave this course feeling motivated and empowered, believing in your abilities to positively impact your customer journey.
Objectives:
- Demonstrate how many little wows have a significant impact on your customer experience.
- Understand how to give customers a positive impression of you and your company.
- Define the customer journey to foster a service culture in your company.
- Escalate feedback on areas of improvement to enhance the customer experience.
You will be asked 25 questions/assignments with a pass mark of 80%. The answers are marked automatically, so you will instantly know whether you have passed. If you don’t answer correctly, you will get a chance to correct the mistake. In addition, you can save your test results if you can’t finish them all at once and would like to continue later.
We will then give you detailed instructions on designing your customer service journey and finding “pain points” and where to excel.
Length: 2-3 hours.
Contact us for more information: gerumbetur@gerumbetur.is or +354 8998264