Training in Hospitality – Case Studies and Exercises


Höfundur: Margrét Reynisdóttir & Sigrún Jóhannesdóttir

Reading, interpreting and analysing real cases is a well-tried and effective training technique for all types of training and educational purposes.


Case studies are effective training material


• Encourage emotional response and empathy.
• Put problems and opportunities in a holistic context.
• Help to realise the full context of the issue being discussed.
• Make it easier to verbalise and act out events and evaluate the consequences.
• Encourage to analyse and appreciate a variety of viewpoints etc.

ISBN: 978-9935-9459-8-3 e-book
© 2020