The course delivers highly valuable knowledge on how to master cultural differences and service expectations that often exist between guests from different nationalities.
- Recognize the relationship between service quality and customer satisfaction.
- Understand better the deeply rooted patterns of customs and beliefs that may distinguish you as a host or a tourist from other nationalities.
- Increase cultural awareness.
- Realize that going the extra mile is often about knowing the little things that impress.
Length: 2 hours.