Cultural diversity


Höfundur: Margrét Reynisdóttir

Do you want to exceed service expectations by knowing more about cultural differences?


This online interactive self-paced course on cultural diversity targets individuals working with diverse groups, ranging from managers to frontline staff. The course imparts essential insights into effectively navigating cultural variations and service standards when interacting with guests of diverse nationalities.



  • Dive deep into the world of customs and beliefs that set you apart or bring you closer to other cultures.
  • Discover the delightful oddities that make Icelanders unique in the eyes of others.
  • Boost your cultural IQ.
  • Sharpen those communication skills.


You will be asked 30 questions/assignments with a pass mark of 80% (self-paced). The answers are marked automatically, so you will instantly know whether you have passed. If your answer is not correct, you will get a chance to correct the mistake. You can save your test results if you can´t finish all at once and want to continue later.


Length: 2 hours.

Contact us for more information: or +354 8998264


Blog: Do Icelanders sound rude in direct translation?