Cultural diversity

Master Tourists´ Cultural Differences

26.900kr.

Höfundur: Margrét Reynisdóttir

Do you want to exceed service expectations by knowing more about cultural differences?

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This online interactive course on cultural diversity is aimed at anyone working with people  – from the manager through to the frontline. The course delivers highly valuable knowledge on how to master cultural differences and service expectations that often exist between guests from different nationalities.

Objectives:

  • Understand better the deeply rooted patterns of customs and beliefs that may distinguish you as a host, or a tourist.
  • Explain certain cultural features that Icelanders find quite normal, but other nationalities may see as being peculiar.
  • Increase cultural awareness.
  • Develop communication skills.

You will be asked 30  questions/assignments with a pass mark of 80%. The answers are marked automatically so you will instantly know whether you have passed. If you don´t answer correctly you will get a chance to correct the mistake. You can save your test results if you can´t finish all at once and would like to continue later.

 

Length: 2 hours.

Contact us for more information: gerumbetur@gerumbetur.is or +354 8998264

 

HÉR