This online interactive course is aimed at anyone working with people – from the manager through to the frontline. The course delivers highly valuable knowledge on how to master cultural differences and service expectations that often exist between guests from different nationalities.
- Understand better the deeply rooted patterns of customs and beliefs that may distinguish you as a host, or a tourist.
- Explain certain cultural features that Icelanders find quite normal, but other nationalities may see as being peculiar.
- Increase cultural awareness.
- Develop communication skills.
You will be asked 30 questions/assignments with a pass mark of 80%. The answers are marked automatically so you will instantly know whether you have passed. If you don´t answer correctly you will get a chance to correct the mistake. You can save your test results if you can´t finish all at once and would like to continue later.
Length: 2 hours.
Contact us for more information: email@example.com or +354 8998264