Cultural diversity

Master Tourists´ Cultural Differences


Höfundur: Margrét Reynisdóttir

Do you want to exceed service expectations by knowing more about cultural differences?


This online interactive course on cultural diversity is aimed at anyone working with people  – from the manager through to the frontline. The course delivers highly valuable knowledge on how to master cultural differences and service expectations that often exist between guests from different nationalities.


  • Understand better the deeply rooted patterns of customs and beliefs that may distinguish you as a host, or a tourist.
  • Explain certain cultural features that Icelanders find quite normal, but other nationalities may see as being peculiar.
  • Increase cultural awareness.
  • Develop communication skills.

You will be asked 30  questions/assignments with a pass mark of 80%. The answers are marked automatically so you will instantly know whether you have passed. If you don´t answer correctly you will get a chance to correct the mistake. You can save your test results if you can´t finish all at once and would like to continue later.


Length: 2 hours.

Contact us for more information: or +354 8998264