Master Tourists´ Cultural Differences

26.900kr.

Höfundur: Margrét Reynisdóttir

Do you want to exceed service expectations by knowing more about cultural differences?

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The course delivers highly valuable knowledge on how to master cultural differences and service expectations that often exist between guests from different nationalities.

Objectives:

  • Recognize the relationship between service quality and customer satisfaction.
  • Understand better the deeply rooted patterns of customs and beliefs that may distinguish you as a host or a tourist from other nationalities.
  • Increase cultural awareness.
  • Realize that going the extra mile is often about knowing the little things that impress.

 

Length: 2 hours.