In this book, you will gain valuable insights on creating a welcoming atmosphere for your guests. When put into practice, these insights will contribute to a memorable experience for your guests, making them feel valued and respected. Cultural awareness is about more than just being polite. After all, the magic is always in the small details. The rewards are significant – enriching your professional growth, a positive brand image, and increased revenues. It’s a win-win!
Menningarlæsi snýst ekki bara um að vera kurteis. Þegar öllu er á botninn hvolft felst galdurinn í því að skynja og skilja litlu atriðin, bæði sem gestur í öðru landi eða gestgjafi í eigin landi. Í bókinni er því lýst á lifandi og skemmtilegan hátt og með smá húmor að leiðarljósi, hvernig stuðla megi að eftirminnilegri upplifun gesta okkar frá t.d. Bandaríkjunum, Kanada, Bretlandi, Þýskalandi, Hollandi, Spáni, Frakklandi, Ítalíu, Kína, Japan, Indlandi, Suðaustur Asíu og Íslandi. Á sama tíma eykur efni bókarinnar skilning þinn á okkar eigin siðum og gildum.
“Bókin er skemmtileg og góð aflestrar og flott að hafa hana gagnvirka (interactive).” María Guðmundsdóttir, fyrrverandi fræðslustjóri SAF
“This is a guide for the service sector on how to communicate appropriately with foreign guests, anticipate their needs and avoid misunderstandings.” Jóhannes Þór Skúlason, CEO, The Icelandic Travel Industry Association (SAF)
“In a frank and impartial manner, Margrét Reynisdóttir opens our eyes and gives us a new and powerful mindset. It was a joy to read this book.” Sigríður Snævarr has served as Iceland’s ambassador to Sweden, France, Italy, Spain and several other countries.”
“In this book, Margrét builds on her extensive experience in the field and sets forward easy-to-use guidelines for company owners, managers, and anyone setting the strategy or providing service to guests on a daily basis. I recommend this book for everyone working in the tourism industry, the visitors’ perceptions are sometimes different to what we might think!” Arnheiður Jóhannsdóttir, Managing Director, Visit North Iceland.
“The book has a specially designed font for dyslexic readers, which is a thoughtful initiative that is greatly appreciated!” Snævar Ívarsson, CEO, The Icelandic Dyslexia Association
“Explore each culture’s uniqueness with this accessible book.” Steinþór Jónsson, Owner and Hotel Manager, Hótel Keflavík
“We are excited about this book, as we saw how Margrét’s Reynisdóttir first book changed our awareness and understanding, provided better customer service, and helped us become better employees. As the saying goes, “Know better, serve better and therefore feel better.” Ingi Heiðar Bergþórsson, Fleet Director, Human Resources and Operations HERTZ
If you want to buy a copy of the book, please send us an email at gerumbetur@gerumbetur.is
ISBN 978-9935-9573-9-9
© 2024