The course emphasizes that one of the key areas of the hospitality industry is the Housekeeping Department. Housekeeping staff are representatives of the hotel and should follow customer service protocols just like other departments. Many guests interact with housekeepers every day and even just by saying hello with a smile can improve a guest’s overall experience of a hotel, and this has no cost attached to it.
- Gain a deeper understanding of customer service and housekeeping practices.
- Know the hotel’s protocol.
- Realize that going the extra mile is often about knowing the little things that impress.
- Increase confidence.
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