Housekeeping staff are at the heart of every guest’s experience. This course is designed to provide housekeeping teams with the tools and skills needed to deliver exceptional customer service. By enhancing communication, problem-solving, and cultural awareness, participants will gain the confidence to elevate guest satisfaction and represent their organization with professionalism.
Objectives
- Understanding Guest Expectations: Learn how small details can make a big difference in creating memorable guest experiences.
- Building Confidence in Guest Interactions: Equip staff with practical communication skills for answering questions, handling requests, and resolving issues.
- Proactive Problem-Solving: Recognize and address guest needs before they become complaints.
- Collaboration and Teamwork: Strengthen teamwork skills to create a seamless experience for guests across all departments.
- Cultural Awareness: Understand how to interact respectfully and effectively with guests from diverse backgrounds.
Who Is This Course For?
This course is ideal for housekeeping staff in hotels, guesthouses, and other accommodations, whether they have direct or indirect contact with guests. It is particularly useful for teams looking to improve their service quality and create lasting impressions.
Why Choose This Course?
- Tailored specifically for housekeeping staff, focusing on practical, everyday scenarios.
- Helps staff build confidence in their roles while improving guest satisfaction.
- Empower teams to handle challenges with professionalism and grace, creating a positive reputation for your establishment.
Invest in your housekeeping team and ensure your guests leave with a lasting positive impression! For More Information and to Book The seminar:
📧 gerumbetur@gerumbetur.is
📞 +354 899 8264