The aim of the book Cultural Impact on Service Quality – Hospitality Tips for Effective Communication with Tourists is to help those working with tourists and foreign guests to effectively meet diverse cultural expectations by providing detailed hospitality tips for 17 major nationalities. The book´s content is based on hundreds of stories from professionals working in the travel industry and foreigners living in Iceland, as well as in-depth research, to gain the most accurate and reliable representations of these cultures. The comprehensive content is presented in a reader-friendly manner, making for an informative yet entertaining read.
ISBN: 978-9935-9459-0-7 Prentbók
ISBN: 978-9935-9459-6-9 Rafbók
© 2019
Reviews:
- This book´s rich content and easy-to-read style make it a must for anyone working in the tourism sector.
Friðrik Pálsson, Owner of Hótel Rangá - This is a guide for the travel industry on how to communicate appropriately with tourists, anticipate their needs and avoid misunderstandings.
María Guðmundsdóttir, Education Manager, The Icelandic Travel Industry Association - Essential handbook on how to communicate successfully with foreign guests.
Guðrún Hafsteinsdóttir, President of the Federation of Icelandic Industries, Vice President of the Icelandic Employers and Marketing Manager, Kjörís - The wide-ranging content in this book shows how cultural background will affect experience, and explains how good knowledge of cultural differences, is key to successful communication with guests.
Bjarni Hákonarson, Hotel Manager, Hotel Óðinsvé
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