Wow! Your customer journey

Wow! Your customer journey- NEW

25.900kr.

Höfundur: Margrét Reynisdóttir

Would like to learn how small wows create the extra mile?

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This online interactive course on wow – your customer journey design is aimed at anyone working in the service industry. You will learn no-nonsense customer service principles that work. You will leave this course feeling motivated, empowered, believing in your abilities to make a positive impact on your customer journey.

Objectives:

  • Demonstrate how many little wows have a huge impact on your customer experience.
  • Understand how to give customers a positive impression of you and your company.
  • Define the customer journey to foster a service culture in your company.
  • Escalate feedback on areas of improvement to enhance the customer experience.

We will then give you detailed instructions on how to design your own customer service journey and find “pain points” and where to excel.

Contact us for more information: gerumbetur@gerumbetur.is or +354 8998264